Welcome to all who have found this group. If you have experienced a bad buyer and would like to report them here, please do so that we can all be protected from the buyer. It's our only hope against the new eBay buyer protection rule.
Welcome to all who have found this group. If you have experienced a bad buyer and would like to report them here, please do so that we can all be protected from the buyer. It's our only hope against the new eBay buyer protection rule.
Back again with another story. Bad buyer #2 in just the past weeks. Sold a laptop with XP Pro and Office XP on it. I got the PC used and cleaned it up and along with the XP Pro included an upgrade disk to Vista that came with it. First e-mail from buyer he is upset because the Vista doesn't work as the XP Pro will not accept the upgrade. I reply that no guarantee because he changed the system and as in my return policy once you make any changes its yours. Second e-mail upset again about having to pay for the upgrade, I return what do you expect nothing is free. Third e-mail he insults my abilities and accuses me of doing bad things and being dis-honest, squeaks about his perfect feedback etc. I came back that if he looks in the mirror he may find us to be the same once he looks at my perfect feedback. I tell him we are done and he replies with more insults. Finally he leaves neutral feedback and I can't even tell others what a pain he was because NOOOO we can't leave negative feedback for buyers. I am tired of being gouged for every little thing because buyers take everything you say or don't say and twist it to their advantage. Enough already.
All right group, I have read a bunch of your posts and now I have confirmed my suspicions about the PayPal only rule and the no negative feedback for buyers. E-Bay went PayPal only to make sure they could tap your accounts for their inflated charges. They wanted to make sure they got THEIR MONEY! Then they changed their feedback rule to supposedly "Encourage more buyers to come to E-Bay" Why? Because now buyers have nothing to fear from sellers and again E-Bay can make MORE MONEY! E-Bay has become so greedy they would make Bill Gates blush. I am becoming more and more disgusted with it as the days go by and I have and am continuing to Dogpile (My preferred search engine because Google will report your searches to the feds at the drop of a hat)E-Bay alternatives. I would like to remain with E-Bay but as many of you have mentioned it is not fun anymore. Thanks for reading this.
LOL WOW! You are a piece of work! Going to the PO to pick up packages does NOT mean I have a PO box, now does it? Or, maybe you don't know the difference!! Poor baby! It is none of your business why I went to the PO to pick up packages!! Nor is it up to you to dictate that it "should" have been delivered to my house!!
YOU are the one who has been rude from the start, missy! And, what does it matter how long you have been a member of eBay? You haven't even been a member for 6 years and I have been a member for 10 years this September so if you think you are impressing me, you have another think coming! Use it wisely! How does your length of time on eBay make any difference with this transaction? How does that information get my lip gloss lot to me? The answer is it doesn't!
As the seller, YOU are responsible for getting tracking information! As it is, you decided to pocket the extra money I paid you for shipping for a profit rather than purchasing Delivery Confirmation! That was quite foolish and greedy on your part and if I do not get my lip gloss lot then you will lose money because of your bad business practices!
You ignored me for 2 days after I notified you that I had not received my purchase from you asking you for shipping information and the tracking number! Your response, when it did finally come, was rude and ignorant and totally out of line! I am the injured party here, not you! I purchased the lip gloss lot in good faith! Had I known what an unprofessional, rude and ignorant person you are, I would have never purchased from you in the first place!!
This matter will be handled by eBay! Thank the heavens for eBay Buyer Protection! And, thank goodness for the ability to let other member's know what a disrespectful, ill-mannered seller you are who has no idea as to how to treat your buyers when something goes wrong! Shame, shame on you!! In a message dated 5/22/2011 6:31:10 P.M. Centra Look whay a buyer wrote me He has noe even open a dispute up yet. I always open a dispute that the right way to do things. he's a scammer strengthncourage326 that's him his user name and his feedback is private.
I haven't been here for a while but I'd like to make you aware of a buyer. Go to my feedback and it's recent and it's the one who has only (1) item of feedback. Won an auction of two colognes. wanted a refund because the cologne has "lumps" in it and burned her skin and didn't smell at all like it used to. I know the product was fine. She left negative feedback but after some coaxing she did change it to positive. I did not refund because I know the product was perfect and my auction clearly stated "no return on cosmetic items". She spells trouble. And, now I have someone questioning the authenticity of a product - brand new, receipt from Sephora dated 7/1/11. I know it's authentic. Good thing I'm not putting anything up for auction for a couple of weeks. I'm frustrated right now. Buyers don't understand that they are giving feedback on the way the auction was handled. Mailed promptly, shipping charges etc., not on the item iteself. And, if she did question the authenticity she should have contacted me about it before including it in her feedback.
Hi all - I'm just joining the group, and sorry to have to do so! As I continue to sell, I realize there are indeed bad buyers out there. All it takes is one to cause anger and trepidation going forward selling on eBay.
My experience (this is the second buyer of the ilk) has recently been with a buyer who claims an item was not in the condition you described, and not asking for a refund but instead asking for partial credit. To me that's a rip-off attempt - at least for me because I'm an honest seller and know exactly the condition of items I sell (mostly re-sale both used and new).
I have learned from this most recent experience - that regardless of what or how many photos you use in your listing description, it is wise to take multiple detailed photos of any item for your own records. If had done it with this particular item, I could have simply emailed the photos to the person to shut them up. I did not take photos in this case because I used a stock photo instead (it was a new item).
I will not make that mistake again.
And once the issue is officially resolved, I will block the buyer AND add her to whatever "bad buyer lists" exist here.
AFter my recent bad buyer experience, it makes me want to comb through every potential buyer's "feedback left" log before doing any transactions with them! I sure could have saved myself the headache if I had scrolled through this last woman's feedback... She has very obviously attempted the same thing with other sellers.
Isn't eBay supposed to flag or suspend buyers with repeated attempts at stuff like this?
Hi All, Sorry to be here but this damn eBay system that favors buyers and treats sellers like trash is really getting to me today!
I sold a 100 year old brooch to a lady in Canada and said in my description that it was missing a rhinestone. She wrote me once received that in fact it was missing two, and that if I wanted positive feedback I had to give her some money. I wrote back and told her to return the item to me for a full refund, but that I don't give partial refunds. She left me negative feedback. I thought it was pretty clear that it was feedback extortion, and contacted eBay about it. The guy at eBay told me that he would file a report and investigate my claim, and to leave a feedback response to her claim. I left a response, and eBay removed it as 'feedback abuse' while her attempt to extort me wasn't accepted. Honestly, I can't think of a clearer case than this one - in one sentence she asks for money and in the next links it with her feedback. But I guess eBay needs them to say it CLEARLY and in all caps before they will do anything about it. This feedback system is so unfair, and if there was anyplace to sell that was even close to as good as eBay, I'd be there in a second. Maybe it's time for me to finally get my own website and not have to deal with eBay's lopsided and unfair policies?!?
If you want to know who she is, just look at my feedback. Not satisfied with taking away my 100% she also now is demanding that I give her money without the feedback, and has turned down again my offer to refund her if she returns the item.
I feel you guys' pain. I used to love selling on ebay. There are great buyers out there, but stupid thieves ruin it for me. It's unbelievably easy for them to open a claim, lie and get the item for free. Happened to me at least 5 times since I've sold on ebay . I've been on here for over 10 yrs, but you just don't know when this will happen or who would do this. And when they open a claim against me, I'm shocked because I show defects if there are any in big pictures, and paypal and ebay both literally help buyers steal with no proof that the item was damaged or not as described. And even retarded people can leave me neutrals or negative and they didn't even pay me. What the hell. I called their customer service and told them how pissed off I was. This loser wastes my time, then emails me that they didn't bid on it and won't pay, I say ok, let's just cancel the transaction, and they get to leav e me bad feedback??? The rep took it off only because he said he found my message, I guess they can read our inbox, where the retard was saying he / she won't pay. I told him they shouldn't even be able to leave feedback when they don't even pay.
Here's one for you. When I listed my item I tried the perhaps we have an item in our catalog. Well there wasn't one so I listed it the usual way. ebay chose the category which stated it was a night cream - never again will I let ebay choose the category. Neither my title or my description said night cream. The item was purchased and to be a nice person I told the buyer that it wasn't a night cream (before I sent it) and she said she didn't want it. I sent a polite email saying that perhaps she'd change her mind and want it after all. She said no. I spoke with ebay and naturally they sided with the buyer. I received a rude answer from the buyer saying she wanted her money back, and that was okay - the rude email was not okay.. What is making me so angry is not refunding the money is that it shows that she didn't read the title or the description and ebay sided with her. I didn't have to refund her money but if I didn't I risked her opening a case as "item not as described" and leaving negative feedback. What is annoying me is that ebay sided with the buyer. I ask you - who looks for something in a category - I believe most people look for a specific item or brand. It's so good to vent here. Hope all of you have a happy holiday season.
... received an email to my personal email account the day after Christmas - not through ebay - saying she won an auction of mine but didn't receive the item instead received an "empty priority mail envelope". And, wanted to know when her item would be mailed. My first thought was I goofed. Then I came to my senses. First she said she won 2 items - wrong. It was a .5 oz jar of cosmetics. It went first class, as stated in my auction, and I do have my post office receipt - so the priority mail envelope wasn't even a good story. I emailed back and said that anything she had to say should has to go through ebay and I needed a little more information than just her name and the date the auction ended. Haven't heard back - I wonder why. Nice scam but it didn't work. I am patting myself on the back that I recognized this right away.
I have been an eBay member since 2006, infrequently buying things here and there. Easy as pie and never had a bad experience. This last month, I decided to start selling things around the house. Boy, was I naive! It's much tougher being on the other end of the spectrum as a seller.
Within the last week, I had a buyer that claimed his account was hacked and he did not mean to bid on the item (which he won), another that obviously didn't read the item description because the item is USED (and complained that it wasn't working without even doing any research), and another that hasn't paid until I threatened to open a case, to which I received a message saying "no need to be nasty." HELLO, how else was I suppose to know you were alive? I particulary have a bad feeling in my gut about the last one - I'm sure she'll rear her ugly head with a complaint or neg fb.
Long story short, I give everyone here much praise for being able to put up with this on a more frequent basis. Some misguided/bad apples can really ruin your outlook on eBay.
A few noob questions:
1. How long do you all wait before actually opening an Upaid Item Case? I read on eBay that you should wait at least 4 days. Is a week fair?
2. Can you refuse to sell to a buyer if you see a disturbing trend in their feedback history (i.e., leaves neg fb's for sellers, has warnings on their positive reviews) or in their communication with you?
3. On what condition, if any, would you entertain a refund when it clearly states on the item description "no returns/exchanges?"
Yes, there are some pretty bad buyers out there. Lots of good ones though and that is what makes up put up with the bad.
I go with ebays 4 day rule for opening an unpaid item case and they do it automatically which is good. I'm not sure about refusing to allow someone to bid on your item. I believe you can but I'm not sure about how to do it. I do know that if you've had a bad experience with a buyer you can block them from bidding on your items in the future. Also when you're listing an item there is a place where you can put some restrictions like - if there have been 2 unpaid strikes in a month - something like that. All you have to do is check the box. "No returns/exchanges" is a tough one. I don't do it because I think a lot of them are bluffing - if they want to, (and you know you're right) let them open a case - that usually doesn't happen I have only had one listing where I completely disagreed with ebays ruling.
Check out my feedback for the latest. Guy threatened me with negative feedback if I didn't refund his money for a game. Never said he didn't receive the game (he did, as per delivery confirmation), didn't say the game was in bad shape (it was in perfect condition), just that he wanted a refund or he'd leave negative feedback. I refused, and he opened a dispute with ebay. Avoid this guy at all costs! Or, like me, it'll cost you the price of the auction and first negative feedback in 11 years.
Just experienced a buyer who retracted a bid dishonestly. name: wendymom. Makes me mad that all a buyer has to do is choose from the 3 choices and boom! they can retract a bid. Just like that. Very dishonest. I instantly blocked this buyer and suggest you all do the same. She sent me a message calling me rude also and that she was going to spread the word around that im a rude bad seller. I responded by saying that i would not want to deal with anyone who associates with a liar anyways. Better for me. Ha ha. Anyways i have had 6 non-payers in the last month and never a consequence for the buyer. never.
I would avoid selling to buyer who have a history of leaving negative feedback and is never satisfied. If they bid on your item i would go in and cancel their bid then block them you have to protect yourself. I have not had that experience so before listening to me i would wait for other responses. I would have automatic unpaid item assistant turned on and it will open and close a case for you after 4 days if you have a buyer not paying. I would not give anyone a week to pay. I would not entertain a refund unless the item was lost in the mail and there is no way to track it. If a buyer gets an item that they are not satisfied completely with i would offer them a small credit or for them to send the item back to you in perfect condition and then you can refund it. If you list in your auction "AS IS" auction it might offer some protection especially on used items. If they are new say "no returns" item is new and guaranteed. Ebay is tough you never know if a buyer will be happy or not and if there will be a battle or smooth sailing. Lots of bad apples out there, more good ones though :0 Have a nice one.
I am a newbie seller on eBay. I kind of just started selling things around the house that I've had for a while, and it has been a lot of fun...up until yesterday.
Now I am very new at this, and have only sold like 12 things so far. I get feedback a little more than 50% of the time, so I only have 7 feedbacks right now.
This week I sold a keyboard to a buyer that was in tip-top shape. I had lots of pictures showing different angles to show that it was in great shape. I had been keeping up with the tracking info of the keyboard after I shipped it, as it was by far the biggest sale I had made, and I wanted to make sure everything was okay and that the buyer was happy. I left the buyer a message as soon as I saw that it was delivered. Well, three days later I get this email (in horrible broken English) saying that I had sold a defective product, and that the keyboard was cracked, that keys were loose, etc. and also accusing me of posting pictures that hid the flaws. Needless to say, I was shocked. I have been very particular about all of my postings, and have ALWAYS pointed out flaws if an item had them. Heck, I even flipped through every page in a book I sold and indcluded in the listing that it had one dog-eared page crease. I have been very meticulous in my listings and I want to represent my items honestly.
Well this fruitcake that bought my keyboard has made zero sense thus far in his requests. First he claims that I sold him a broken product and that he "stayed up until 2 am trying to fix it." First of all, if I was a buyer and truly received something that was broken, I wouldn't try to fix it myself - I would contact the seller and resolve it with them. Secondly, he has tried several roundabout ways of saying he can't send pictures of the damaged keyboard to me. He even accused me of having a "strategy" of keeping buyers from being able to send pictures to me! Nutjob.
But the really strange thing is that he refuses to send it back for a full refund. Instead, he wants a partial refund, and he says that if I don't give him a partial refund that he will leave negative feedback - so basically he's blackmailing me. Classy. I'm almost resolved to give him his partial refund (he's only asking for $35 for a $300 item) but at the same time, I feel like he wins if he gets his $35. I feel like this buyer feels that he can take advantage of me because I am so new and because I have such a low feedback number right now, I'm sure he knows it will basically destroy my chances of selling much more on eBay (even though this experience has almost made me want to thrown in the towel since it happened so early on in my eBaying). He hasn't left any negative feedback yet, but if he does and if I can't get this thing resolved, I will repost so that you all can check out my feedback and add him to your "bad buyer" list. I checked out his feedback yesterday, and he had recently left bad feedback for another buyer, but even a lot of his positive feedback that he left for buyers had negative comments in them. He just sounds like a totally miserable person that wants to bring everybody down. A real winner - and he can't speak English either.
The buyer said my sunglasses weren't ray-bans, and he/she turned out to be right, so i offered to give a refund. he/she got mad and was very rude once informed that i would not be paying for return shipping. I recieve the item, open the box, and out fall the glasses, broken into pieces!
Buyer denies it, is very defensive and rude, and apparently cant figure out how to turn off caps lock lol. I lost the protection suit it filed, even though i contacted customer service a whole day before it was filed, about the broken glasses.
I'm in appeal now, fingers crossed, but this is rediculous! I was wrong, admitted it, and was happy to give a refund. But to break the glasses becasue i won't pay return shipping, when i'm not supposed to have to?
Doesnt look like theres much justice for wronged sellers out there, but im hoping maybe i'll get lucky. One negative feedback really hurts when you only have 12 positive to go with it...
But anyways, buyer in question, I dug through it's feedback for way past 12 months, and out of about 10 negative feedback over the lifetime of its account, they all say the same thing, Rude buyer/seller, either selling a defective item or returning one, all neg. FB responded to by the buyer with rudeness, denial, and basically childish responses. All in capitals of course lol.
If you are selling computer graphics cards beware of the guy that bought item number 110874738753 from me.
I sold a Nvidia 470 with a waterblock installed. Two weeks after he received it, I get an email that it was DOA. Two weeks was a bit much, but I'm not trying to rip anyone off. So I told him to send it back and as long as it was in original condition, I would give him his money back.
Never heard back from him, but I received his box almost a month later. It was postmarked exactly 3 weeks after my last email. Again, kind of weird.
When I opened the box I saw that he had removed the waterblock and tried to install the original fan shroud. He had not replaced all the thermal pads on the fan and over half of the screws were missing. So it wasn't making contact with the chips on the card. Needless to say, this is why the card didn't work. I sent an email (again, never responded to) saying why I not refunding his money and returned the card to him.
So now I'm being called a thief and liar. I've filed a complaint with ebay, but I'm not expecting much.
Accoding to this guy's site, he modifies cards to work with Apples. Just something to be aware of if you are selling any old computer parts.
I am new to the group. I have been selling on ebay for about 2 years now and mostly have had great experiences selling. When problems arise, I always contact my buyers immediately and really have had no real problems. Here is the big HOWEVER (ha ha), I recently ran into a new buyer that has been nothing but issues. I felt like I needed to give our other sellers out there a heads up....
On my feedback you will see a revised feedback item number: 150802773746. What happened was I sent (with a tracking number) the items she ordered. She claims she never got them. She emailed me, then left negative feedback. The items were shown to be delivered. I didn't have time to even respond to her email and the neg fb was left. I contacted her, gave a refund, and she did revise her feedback. BUT, now she is contacting me saying the refund never went through....it did!Her emails are getting frustrating and I notice she left another seller negative feedback and another seller neutral feedback. She has been a big headache and is one to avoid. Ebay says that even with a tracking number, if a seller leaves neg fb they never recieved item, they won't remove it. Very frustrating. I am lucky at least she revised my fb.
Here's one for the records. I sold an item to someone and it got lost in the mail. I refunded her money, left positive feedback, and she did the same thing, but she kept contacting me about the item to see if I had been able to find it. I spent a LOT of time trying to figure out what happened to it. The post office failed to scan it when it left, so she decided that I never mailed it. After I told her I had given up finding it and would just file for the insurance, she started sending me email saying I had never mailed it to her because I was trying to back out of the transaction. I explained that I had a receipt for postage, that the post office had a reference ID opened, and that I had gotten as much for the item as I had expected. To this, she sent more email calling me snippy and saying she wished she had left negative feedback. I put her on blocked bidders, but because we had exchanged messages previously, hers still make it through. I cancelled all of my current listings and will no longer sell anything on Ebay. If you want her buyer ID, check my feedback under item 310418600885
I'm just a home seller selling as if it was a garage sale, don't even make a profit. I've been an Ebay seller now since 1998 (14 years) and have never meet anyone this insane. Who needs this??
Edited by auntjanetsellsit at 09/12/2012 5:25 AM PDT
I only offer Priority Mail shipping, because I'm trying to get rid of Priority Mail boxes. I don't list very often, but every quarter or so over the last 6 years. I'm just selling stuff like it was a garage sale, and I don't really make a profit, I just want it out of my house.
About a day before the listing ended, the buyer emailed me and asked if there were other shipping options available. I wrote back "it's a possiblity, but I'm trying to get rid of PM boxes, so that's why I only put PM." I never heard anything.
Just before the listing ends, he bids and wins. He was the only bid. I send the invoice. He sends me a message AFTER the listing asking about shipping prices. I looked up the cost for Parcel Post (I don't ship anything first class unless it's in an envelope because it's always so close to 1 lb) and I found that PP was $.05 less than PM. I told him I would have to use extra supplies to wrap the PM box, so it was a wash, he should just do PM, but I would do what he decided, either PP or PM.
A few days go buy, I send him a message asking if he'd made up his mind. He flipped out saying it was so annoying, that I had said I would do a cheaper option before he bid (I didn't. I said it was a possibility.) all of these lies. I told him that I had PM on there for a reason, because those were the only boxes that I had.
I check again on Saturday, 7 days after listing ended, and he's left me negative feedback calling me a LIAR in caps. I respond that the buyer wanted to change shipping after listing ended and didn't pay. He replies that I'm a Dispicable Liar and to avoid me.
I can't respond now. Ebay won't remove the feedback, even though he's technically extorting me because he knows that the feedback system won't allow me to leave him negative feedback. He's bullying me into doing what he wants. I tried explaining that to Ebay to no avail.
My feedback has gone from 100% to 85.7%, and the last feedback on my report has LIAR all over it. Jerk.
When you place a bid and win the item, you're agreeing to the terms of the auction. If the seller agrees to do one better after the listing is over, that's the cherry on the sundae. It's not a given.
I asked for the transaction to be cancelled, and I refunded his money almost immediately after he finally paid me. I'm sure he won't agree to the cancellation, because he's a jerk, and then I'm out the fee too.
I've been the victim of more than a few bad buyers in my short time with ebay. Most of them were "new" members that eBay let slide because they "didn't understand how eBay works". The latest one was the worst by far. Lukiegames in Miami Gardens FL just pulled a huge scam on me and eBay not only let them get away with it but helped them get away with it. They ordered a large lot of video games from me, then clamed that one of the more expensive games wasn't shipped. I refused the partial refund (witch was twice the retail value of the item) and the case was sent to the resolution center for dispute. Even with 3 different forms of documentation and proof that all items were shipped eBay took less than 30 minutes to side with lukiegames and give the refund of the full price of the lot. Even with my perfect score and outstanding record compaired to lukiegames record of scamming sellers and cheating buyers. That meant nothing to eBay because they make more money off the larger stores. Larger stores that are scamming small sellers and selling the stolen items on their own website (where the prices are a lot cheaper than what they sell on eBay). This is a warning to anyone that sells vintage video games. DO NOT buy or sell to or from Lukiegames. They will make a few purchases to gain your trust then scam you with eBay's help. If anyone else had the same problem with other big video game buyers please let me know so I can block them before they try to scam me too.